Retention Specialist; Student Support Services

Position: Retention Specialist (Student Support Services)
Posting Details

Posting Details

Instructions to applicants

PLEASE NOTE:

All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Job Title Retention Specialist (Student Support Services) Location Alpine Department Student Support Services Job No. G99925 Posting Date 05/01/2026 End Date Until Filled Yes Appointment Date Salary $37,080 Required

Required:

* Bachelor's Degree; or a combination of education and experience.

* Familiarity with higher education processes.

* An exceptional attention to detail.

* Ability to effectively utilize computer application programs and ability to learn new software;
Experience in working with diverse populations / college students /faculty.

* Excellent oral and written communication skills.

* Well-spoken and sensitive to the boundaries of the job description.

Preferred

Preferred:

* One-year student guidance/advising experience. Bilingual (English / Spanish).

Primary Responsibilities

Summary

Function:
Advise prospective, new, and returning students.

The Retention Specialist/Advisor will assist academic departments with academic planning, advisement interpretation, and implementation of university policies and procedures in the areas of student retention. Provides information to and advises enrolled students regarding retention services and issues concerning academics offered by the University, including retention through graduation. The Retention Specialist Advisor will have a specific key Population specialty assigned to him/her and will be responsible for all coordinated knowledge of the features of said population.

This position requires a highly focused attention to detail and is information sensitive.

Scope:
Student services advising; working with the Culture of Care grant, and advising students to complete related goals and objectives proposed in Title V:
Culture of Care grant application.

Duties

Essential:
Duties and responsibilities include but are not limited to:
Advises current students about concerns/issues that might affect completing academic degree requirements. Maintains students' files (Banner and associated tools). Facilitates updates and changes as necessary. Actively assists with retention outreach events and retention sessions/presentations. Refers students with academic discrepancies to proper officials for further action. Coordinates communications to students regarding retention related activities, community resources, and career readiness resources. Assists with returning students.

Maintains monthly appointments with Director of Student Services.

Population administration. Works extended hours occasionally. Performs other related duties as

assigned.

Working Conditions:

Usual: Office Conditions; exempt from overtime provisions. Position is Security Sensitive.

Unusual: A willingness to work evenings and weekends as needed.

Any qualifications to be considered in lieu of stated minimums, require the prior approval of the Human Resources Director.

Other Information

An Equal Opportunity/Affirmative Action Employer

It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary.

Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.

Notice of Availability of the Annual Security & Fire Safety Report

The Annual Security & Fire Safety Report is available online at (Use the "Apply for this Job" box below)./

The report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus.

The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-campus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or…