Retention Specialist; Student Support Services

Job Title

Job Title Retention Specialist (Student Support Services)

Location

Location Alpine

Department

Department Student Support Services

Job No.

Job No. G99925

Posting Date

Posting Date 05/01/2026

End Date

Until Filled Yes

Appointment Date

Salary $37,080

Required

Required:

• Bachelor’s Degree; or a combination of education and experience.
• Familiarity with higher education processes.
• An exceptional attention to detail.
• Ability to effectively utilize computer application programs and ability to learn new software;
  Experience in working with diverse populations / college students /faculty.
• Excellent oral and written communication skills.
• Well-spoken and sensitive to the boundaries of the job description.

Preferred:

Primary Responsibilities

Summary Function:
Advise prospective, new, and returning students.

The Retention Specialist/Advisor will assist academic departments with academic planning, advisement interpretation, and implementation of university policies and procedures in the areas of student retention. Provides information to and advises enrolled students regarding retention services and issues concerning academics offered by the University, including retention through graduation. The Retention Specialist Advisor will have a specific key Population specialty assigned to him/her and will be responsible for all coordinated knowledge of the features of said population.

This position requires a highly focused attention to detail and is information sensitive.

Scope:
Student services advising; working with the Culture of Care grant, and advising students to complete related goals and objectives proposed in Title V:
Culture of Care grant application.

Duties Essential:
Duties and responsibilities include but are not limited to:
Advises current students about concerns/issues that might affect completing academic degree requirements. Maintains students’ files (Banner and associated tools). Facilitates updates and changes as necessary. Actively assists with retention outreach events and retention sessions/presentations. Refers students with academic discrepancies to proper officials for further action. Coordinates communications to students regarding retention related activities, community resources, and career readiness resources. Assists with returning students.

Maintains monthly appointments with Director of Student Services.

Population administration. Works extended hours occasionally. Performs other related duties as assigned.

Working Conditions:

Usual:
Office Conditions; exempt from overtime provisions. Position is Security Sensitive. Unusual: A willingness to work evenings and weekends as needed.

Any qualifications to be considered in lieu of stated minimums, require the prior approval of the Human Resources Director.

It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary.

Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.

The report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus.

The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-campus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the…