Technical Support Specialist
Listed on 2026-06-18
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Instructions To Applicants
PLEASE NOTE:
All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor’s name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes and curriculum vitae do not take the place of this required information.
Job Title
Technical Support Specialist I
Instructions To Applicants
PLEASE NOTE:
All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor’s name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes and curriculum vitae do not take the place of this required information.
Job Title
Technical Support Specialist I
Location:
Alpine
Department
Office of Informational Technology
Job No.
998867
Posting Date
05/26/2026
Until Filled
Yes
Salary
$45,000
Required
- Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and relevant experience.
- Working knowledge of computer systems, operating systems, and software applications in a professional support environment.
- Experience providing customer service and technical support to end users.
- Strong written and verbal communication skills.
- Good phone etiquette.
- Ability to document technical issues clearly and accurately in a ticketing or service management system.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, ITF+, Microsoft, Apple, or equivalent).
Job Summary
The Technical Support Specialist I provides first‑level technical assistance for end users, resolving common hardware, software, and account‑related issues. This role serves as the primary point of contact for OIT support requests and focuses on customer service, accurate documentation, and escalation of more complex issues. The position is ideal for individuals building a career in information technology and customer support.
Expectation of Quality: Employee will support the mission of Sul Ross State University by providing high-quality, professional services, timely responses, and solutions to customer requests.
Essential Job Functions (Order from most to least performed duties. Percentage of time allocation should equal 100%)
- Manage service requests by responding, documenting, tracking, and resolving tickets in a centralized system while ensuring timely communication and accurate updates. 30%
- Provide Tier 1 technical support for computers, mobile devices, printers, scanners, audiovisual/classroom technology, phones, and peripherals — handling setup, troubleshooting, and user assistance. This includes phone and in-person support. 25%
- Install, configure, maintain, and support operating systems, hardware, and institutionally approved software, including user training and issue resolution — While supporting IT operations and lifecycle management, including equipment deployment. 25%
- Creating or updating documentation for knowledge-base maintenance. 10%
- Collaborate and ensure compliance by working with OIT teams on escalations and initiatives, following IT/security policies, supporting cybersecurity practices, and maintaining professional/technical development. 10%
Security Sensitive
This position is designated as a critical infrastructure role and is subject to Cyber Intelligence Review in accordance with Executive Order GA-48. Additionally, this position is classified as Security-Sensitive and is thereby subject to the provisions of Texas Education Code
- 51.215, which authorizes the employer to obtain and review criminal history record information.
Competencies:
(Knowledge
Skills and Abilities
)
- Experience supporting both Windows and macOS environments
- Familiarity with higher education or enterprise IT environments
- Basic understanding of networking…
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