Security Support Services Manager

Job Summary The Security Support Services Manager provides technical and operational support for the Security Department and organization by administering security technologies, communications systems, alarm systems, and licensing programs. The role ensures system reliability, regulatory compliance, and operations readiness through maintenance, troubleshooting, reporting, vendor coordination, and training. To support emergency response planning, critical incident coordination, and collaborate with internal and external stakeholders.

The Security Support Services Manager also provides 24/7 on-call support, assists with recruitment and onboarding, maintains department procedures and training materials, and serves as a key resource in protecting organizational assets, guests, team members and business operations.

Job Description CORE SCOPE OF POSITION Performs administrator-level responsibilities for security systems and technologies, including system maintenance, user access management, troubleshooting, vendor coordination, compliance monitoring, reporting, equipment life-cycle management, and technology upgrades to ensure operational reliability, security, and effectiveness.

Collaborates with Security leadership and key stakeholders to develop, maintain, and analyze complex operations and informational reports, providing data-driven insights, and customized reporting solutions to support business and security objectives.

Tests, troubleshoots, and coordinates the repair and maintenance of radio communication equipment throughout the enterprise, authorizing vendor services as needed to ensure compliance with Viejas standards and operational requirements.

Assists in coordinating disaster response and contingency operations among various departments, Tribal government agencies, and local, state, and federal law enforcement partners. Supports the establishment and coordination of command center locations and operations, ensuring effective communication, resource deployment, and collaboration with responding authorities during emergencies and critical incidents.

Assists in coordinating alarm system service, maintenance, testing, inspections, and repairs requests with key vendors, contractors, and internal personnel to ensure the continued functionality and reliability and security of alarm systems and related equipment.

Coordinates the issuance and management of security and gaming licenses.

Maintains training manuals, standard operating procedures, and reference materials related to new and existing software applications and technology systems. Develops training materials, including exercises, presentations, visual aids, and user guides; provides instruction to officers and team members on software and hardware systems in classroom and on-site settings; and coordinates or recommends qualified vendors or outside contractors to conduct specialized training when necessary.

Supports Security Department operations on a 24/7 on-call basis, providing technical, operational, and emergency response assistance for security systems, critical incidents, equipment failures, and other department needs to ensure continuous operational readiness and business continuity.

Participates in recruitment, interviewing, and the onboarding process for Security Department personnel.

Exercises sound judgement, discretion, and professionalism in handling of sensitive, confidential, and proprietary information. Maintains the highest standards of confidentiality and is required to sign, comply with, a confidentiality agreement.

Maintains full knowledge of casino policies and procedures, minimum internal control standards, regulations, and other applicable rules/regulations for documentation changes and training.

Ensures that a clean, safe, hazard-free work environment is maintained.

Adheres to all company and department policies, procedures, and standard operating guidelines

Performs other duties as assigned.

STYLE SERVICE COMMITTMENTAll Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine, and work!

INTERACTION Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION Does not provide supervision to others.

EDUCATION/CERTIFICATION Must be 21 years of age or older.

High school diploma or general education degree (GED) required.

Associate’s degree in Information Technology and/or related field preferred.

Possess a valid driver’s license and maintain a satisfactory driving record required.

This position is armed and requires possession of a valid Guard Card, Exposed Firearms Permit, and Baton Permit. (Will require proof of application and payment of fees if Guard Card and Exposed Firearms Permit not in…