Intake - Onsite

Home Health Intake Coordinator (CSR)
Onsite - Alsip, IL

Experience a Work Culture That Values YOU.At Interim Health Care®, we believe in creating a supportive environment where employees are genuinely valued. As a Home Health Intake Coordinator, you’ll work in a culture where management is supportive, and you are empowered to advocate for your referrals.

• Competitive Compensation:$23 - $26 per hour - commensurate of experience
• Access to online training, CEU opportunities, and tuition discounts through Rasmussen University
• Comprehensive Benefit Package including PTO, holiday pay, medical/dental/vision insurance, and a 401(k) plan *

• Provides initial Customer Service to patients, family members, referral sources, and fellow healthcare providers, to ensure a complete referral is received and entered in the E.H.R. system.
• Monitors and uses Forcura, Outlook email, (Care Port/Wellsky, Aidin, Aida, Ensocare, Navi Health, EPIC EMR portals, and any additional assigned portals), timely and responds within 60 minutes to referral source/BDRs
• Communicates with patient/client and family regarding arrangements for the initiation of care/services
• Receives and enters complete referral to include all the information listed in process
• Completes verification/eligibility and initial auth and enters information during the referral entry process
• Provide a centralized intake and client service function to gather pertinent patient/client, clinical, and financial information to optimize sales, customer responsiveness and satisfaction, and quality care

• High School Diploma or GED - some college preferred
• Able to work onsite Monday - Friday, 8:00 am to 5:00 pm
• May be required to work later to ensure completion of work
• Minimum 2 years of experience in service coordination in healthcare, staffing, or related industry (preferrably Home Health)
• Proven organizational skills and detail orientation
• Ability to multi-task, excellent communication skills
• Daily demonstration of a customer service mindset

As the nation’s first home care company, founded in 1966, Interim Health Care® is seeking dedicated Home Health Intake Coordinators who are passionate about providing high-quality, personalized care. Over 50% of our leadership team comprises nurses and medical professionals, including our Director of Healthcare Services. We are committed to fostering a supportive environment that empowers you to be a strong advocate for your patients, ensuring they receive the resources and care they deserve.