IT Systems Administrator

Department:
Information Technology
Status:
Full-time

At Sertoma Star Services, we’re on a mission to empower individuals with intellectual and developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve more than 2,000 individuals through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services was formed through the merger of two dynamic social services organizations, New Star and Sertoma Centre, combining more than 125 years of experience providing innovative, person-centered services. Our shared commitment is simple: to transform lives by delivering comprehensive services, choices, and opportunities in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star team, you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

As the IT Systems Administrator, you will be responsible for the daily administration, support, maintenance, and optimization of Sertoma Star Services’ technology systems. You will serve as the primary internal resource for business applications, user support, system administration, vendor coordination, and technology-related troubleshooting.

Sertoma Star Services is implementing a three- to five-year technology roadmap focused on replacing and modernizing core business systems, introducing new technologies, and increasing system integrations. In this role, you will partner with leadership and departmental stakeholders to support these initiatives, implement technology solutions, and respond to the organization’s evolving operational needs.

This position is ideal for someone who is adaptable, enjoys learning new technology, and can independently manage system administration responsibilities while supporting large-scale technology projects.

Administer, maintain, support, and optimize the organization’s business applications and technology systems.

Manage user accounts, security roles, permissions, access levels, and system configurations.

Troubleshoot system and application issues and provide timely technical support to employees.

Monitor system performance, reliability, security, and availability.

Identify and recommend opportunities to improve system efficiency, functionality, and the overall user experience.

Support cloud-based business applications, including HRIS, payroll, case-management, Microsoft 365, ERP, CRM, and similar platforms.

Assist with maintaining the accuracy, integrity, and security of organizational data.

Support and maintain integrations between business applications to promote accurate and reliable data flow.

Troubleshoot integration issues and coordinate with software vendors and technology partners to resolve technical problems.

Configure and build system functionality, workflows, automations, reports, and integrations using available platform tools.

Use APIs and low-code or no-code technologies to improve workflows and system functionality when appropriate.

Lead assigned technical work streams and daily implementation activities related to system upgrades and new technology solutions.

Coordinate system testing, user-acceptance testing, data validation, configuration, and issue resolution.

Support data migration, data cleanup, system configuration, and implementation activities.

Participate in system evaluations, software upgrades, and future technology implementations.

Serve as the primary day-to-day contact for…