Rebuild Program Manager; California

Who We Are

At Boulder Creek Neighborhoods, we’re all about homes, but we’re more about living. Our mission is to inspire lives fully lived, for our customers, our communities, and ourselves. We know every home needs a solid foundation, and our mission is no different. To make it a reality, we build everything we do on top of our core values of Respect, Extreme Ownership, Agility, and Life fullness®.

• Market-calibrated base compensation range: $97,957.00 to $
• Additional compensation:
  • A responsive, team-based bonus program that rewards our collective success monthly and quarterly.
  • This position does have a commission plan.
  • This position does have a vehicle allowance.
• Benefits:
  All full-time employees are eligible to participate in the company’s benefits programs; including, but not limited to:
  • Medical, dental, and vision insurance, including no-cost options for employees.
  • Long- and short-term disability insurance
  • Group and voluntary life insurance
  • Pet insurance
  • Paid time off, including holidays and other Lifefull breaks
  • 401(k) retirement plan with automatic 3% company contributions after one year of tenure.
  • Financial Wellness Program that offers free advice from professional financial planners.
  • Employee Assistance Program
  • Home loan assistance and discount
  • Support for professional development through Boulder Creek University

The primary responsibility of the Rebuild Program Manager  is to serve as the Company’s primary community liaison between displaced homeowners and BC Rebuilds. This role represents the company in the community, cultivates relationships with key stakeholders, coordinates program activities internally and with homeowners, and exercises independent judgment in resolving homeowner concerns and programmatic issues. This person will guide clients through the rebuilding process with compassion, clarity, and realistic expectations.

As one of the company’s primary representatives in the local Altadena area, this position operates with substantial autonomy and discretion in supporting regional rebuilding programs, maintaining community relationships, and ensuring a high level of customer experience throughout the rebuilding process.

• Represent the company at community trade shows, public events, and neighborhood meetings to build awareness and trust with displaced clients and community members.
• Cultivate relationships with key community members, local leaders, and advocacy groups involved in the rebuild effort.
• Collaborate with organizations that provide financial and logistical support to families navigating the rebuild process.
• Serve as a visible and trusted company representative within the community throughout the rebuild effort.
• Identify opportunities to improve client’s rebuild experience, community engagement, communication practices, and operational effectiveness.

• Act as the primary liaison and point of contact between the client, internal departments, and other responsible parties throughout the rebuilding process.
• Exercise independent judgment in managing client’s concerns, facilitating issue resolution, and coordinating communication between stakeholders.
• Maintain an in-depth knowledge of floor plans, construction processes, schedules, plan specifications, and company procedures, and effectively communicate that information to clients and stakeholders.
• Keep client updated on the progress of their homes through Builder Signal, weekly community meetings, phone calls, and other forms of communication to provide high-quality experience.
• Set proper and realistic expectations with prospects and lot owners.
• Guide homeowners through the rebuilding process from initial engagement through construction start and construction milestones, coordinating meetings, decisions, documentation, and communications necessary to maintain program progress.

• Conduct structural and design package selections and create corresponding documentation in Build Topia.
• Create, review, and submit accurate documents with attention to detail, using lessons learned to improve processes whenever possible.

• Manage, complete, and…