System Technician

The System Technician I will assume, but not be limited to, the following responsibilities:

• Serve as the first point of contact for IT-related inquiries, incidents, and requests via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to workstations, printers, mobile devices, business applications, and basic network connectivity.
• Understand department resources for appropriate escalations to Tier 2 and 3 support.
• Document all support activity in the IT ticketing system and escalate unresolved issues as appropriate.
• Assist with new user onboarding and offboarding, including equipment setup, System software installation, and access provisioning.
• Maintain asset inventory and ensure proper tracking of equipment.
• Perform routine maintenance tasks such as updates, patching, and antivirus monitoring.
• Ensure compliance with IT security policies, especially related to user access, data protection, and secure communication.

• Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. Certifications supporting technical skillsets accepted.
• 2 to 3 years of experience in a Help Desk or IT support role, preferably in a financial or regulated environment.
• Basic knowledge of Windows OS, Office 365, Cloud infrastructure and common IT hardware.
• Familiarity with Active Directory, remote support tools, and IT Ticketing systems.
• Excellent communication and customer service skills.

• Medical, dental, and vision insurance
• Life insurance
• 401k Retirement Plan (matching contribution=5%, immediate vesting)
• Paid Time Off (PTO)
• Paid Holidays
• Educational Reimbursement

Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors.

EOE