SGV Case Coordinator

SGV Home Case Coordinator

The San Gabriel Valley Council of Governments (SGVCOG) is a regional government planning agency that aims to maximize the quality of life in the San Gabriel Valley. We are a joint powers authority consisting of 31 incorporated cities, unincorporated communities in Los Angeles County Supervisorial Districts 1, and 5.

The SGVCOG is in the San Gabriel Valley of Southern California. Applicants considered for this role must currently live in Southern California or be willing to relocate. The agency does not contribute to relocation or commute costs.

SGV Home is a Renter Protection and Homeless Prevention Program serving residents throughout the San Gabriel Valley. Funded through Measure A and administered by the Los Angeles County Affordable Housing Solutions Agency (LACAHSA), SGV Home is designed to prevent housed tenants from falling into homelessness by providing financial assistance, access to legal services, and tenant protection resources through a single point of entry.

The program supports households experiencing housing instability and works to promote long-term housing stability through coordinated services and resources.

The SGVCOG is seeking to fill one full-time SGV Home Case Coordinator position in the Regional Planning department supporting homelessness prevention efforts through SGV Home. The selected candidate will provide direct client services to households experiencing housing instability and assist participants in accessing financial assistance, community resources, legal services, and other supports designed to promote long-term housing stability.

The ideal candidate for this position is a compassionate, organized, and resourceful professional with experience working directly with individuals or families facing housing instability, financial hardship, or other barriers to self-sufficiency. They possess strong assessment, problem-solving, and communication skills and can effectively manage a caseload, maintain accurate documentation and build productive relationships with clients, landlords, service providers, and community partners. Experience in housing assistance, homelessness prevention, rental assistance, case coordination, or other human services programs is highly desirable.

Duties may include, but are not limited to, the following:

• Housing Stability Coordination and Case Management:
  The SGV Home Case Coordinator will provide direct services to households participating in SGV Home and other homelessness prevention programs. Responsibilities include conducting client assessments, developing individualized housing stability plans, maintaining an assigned caseload, monitoring participation progress, and connecting clients with community resources, benefits, legal services, and support programs.
• Housing Assistance Administration:
  The SGV Home Case Coordinator will evaluate requests for rental assistance and other housing stability services, review client circumstances and supporting documentation, determine appropriate assistance recommendations, verify ongoing program eligibility, and prepare required forms and program documentation.
• Resource Navigation and Service Coordination:
  The SGV Home Case Coordinator will work closely with landlords, legal service providers, housing providers, public agencies, social service organizations, and community partners to assist participants in resolving barriers to housing stability. Duties include providing information regarding tenant protections, available resources, and housing assistance programs.
• Documentation and Compliance:
  The SGV Home Case Coordinator will maintain complete and accurate files, records, and documentation; enter and track information in program databases; prepare reports and correspondence; and ensure compliance with program guidelines, funding requirements, and agency policies.
• Program Support and Outreach:
  The SGV Home Case Coordinator will support outreach activities, workshops, special projects, and program evaluation efforts. Responsibilities may include collecting and analyzing program data, participating in performance management activities, and providing recommendations to improve service delivery and program outcomes.

Bachelor's degree in public administration, business administration, social work, human services, sociology, psychology, community development, urban planning, or a related field, and two years of experience providing direct client services in housing assistance, homelessness prevention, social services, community services, or a related field.

• Experience providing direct client services in housing assistance, homelessness prevention, social services, or a related field.
• Experience conducting client assessments, developing service plans, and coordinating resources.
• Knowledge of housing stability programs, community resources, public assistance programs, and applicable housing regulations.
• Strong communication, documentation, organization, and problem-solving skills.
• Ability to build effective…