Quality Assurance Specialist​/Customer Care Coordinator

Company Name: ARS-Rescue Rooter Overview:

Join American Residential Services (ARS), the nations largest provider of residential HVAC, plumbing, and electrical services. With over 7,000 team members and 45+ years of industry leadership, ARS offers stable, year-round employment and strong career growth opportunities.

Location: 975 Keller Rd., Altamonte Springs, FL 32714

Pay Range: $19.50 per hour / $20.50 per hour (Bilingual)
Schedule: Various shifts between 8:00 AM and 7:00 PM, rotating weekends required
Position Type: Full-time, year-round work

Work Environment: In-office (this is not a remote position)

What We Offer:

• Weekly pay via direct deposit
• Commission on top of hourly rate
• Paid training
• Ongoing training through in-house Learning & Development programs
• Full-time employees also receive:
  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Paid time off + holiday pay
  • Company-paid life insurance

As a Quality Assurance Specialist / Customer Care Coordinator, you will play a critical role in ensuring customer satisfaction and service quality across our organization.

Key responsibilities include:

Handle inbound customer concerns and provide timely, professional resolution
Investigate service quality issues, including pricing, damages, and technician performance
Document and track customer complaints, trends, and resolutions accurately
Collaborate with local service centers and leadership to coordinate effective solutions
Monitor customer satisfaction surveys and respond to negative feedback
Analyze complaint trends and provide quarterly quality reports by branch and region
Support continuous improvement initiatives to enhance the customer experience

12 years of customer service or call center experience required
Complaint resolution experience REQUIRED
48 years of experience in quality assurance, quality control, inside sales, or a related customer-focused role preferred
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
Proficiency with computers and documentation systems
Dependable, proactive, and solution-oriented mindset
Ability to pass a pre-employment drug screen and nationwide background check

Note:

This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.