Customer Care Resresentative

Customer Care Associate

Company:

Super Fast Electric is seeking a friendly, organized, and customer-focused Customer Care Associate to join our team. In this role, you will be the first point of contact for our customers, handling incoming phone calls, scheduling service appointments, and ensuring every customer receives outstanding service from start to finish.

The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls while maintaining a positive and helpful attitude.

• Answer incoming customer phone calls in a professional and courteous manner
• Schedule and book electrical service appointments accurately and efficiently
• Provide exceptional customer service and create a positive customer experience
• Gather customer information and document service requests in the company system
• Communicate appointment details clearly with customers and technicians
• Handle customer questions, concerns, and follow-up calls professionally
• Maintain accurate records of calls, appointments, and customer interactions
• Coordinate with dispatch and field technicians to ensure smooth scheduling
• Assist with permitting processes and documentation as needed
• Assist with administrative and office support tasks as needed

• Previous customer service or call center experience preferred
• Strong verbal communication and phone etiquette
• Excellent organizational and multitasking skills
• Comfortable using computers, scheduling software, and phone systems
• Ability to remain calm and professional in fast-paced situations
• Strong attention to detail and problem-solving skills
• Positive attitude and team-oriented mindset

• Experience in home services, electrical, HVAC, plumbing, or similar industries is a plus
• Bilingual abilities are a plus
• Ability to work independently and manage time effectively

• Fast-paced office environment
• Frequent phone and computer use
• Team-oriented atmosphere focused on customer satisfaction

Interested candidates should submit their resume and contact information for consideration.

Super Fast Electric is committed to providing excellent service to our customers and creating a positive workplace for our employees.