Call Center Customer Service Representative

Kelly is seeking  
** Call Center Customer Service Representative
** candidates in  
** Altamonte Springs, FL
** at a premier consumer financial services company!

** Shift & Pay Rates*
* + Will work onsite.  Must be flexible to work a schedule between 9am-9pm including 1 weekend day (Sat/Sun) as part of the 5-day workweek.  Training is 4-6 weeks

+ Pay Rate: $22.50 per hour

+ Weekly Pay

+

Start Date:

10/12

+ Duration: 4 months with possible extension

** This job might be an outstanding fit if you are able to:*
* + As a Customer Service Representative, you'll be on the front line, making a direct impact to our cardholders' experience.  You'll be responsible for:

+ Handling inbound calls

+ Delivering exceptional service

+ Managing customer information

+ Resolving inquiries

+ Authorizing sales

+ Building relationships with clients, customers, and colleagues

** What You'll Need to be Considered:*
* + Be at least 18 years old

+ 12+ months' customer service experience of any kind and/or military equivalent experience within the last 7 years

+ Demonstrate at least an intermediate level of computer skills including the ability to:

+ Navigate and manage information across multiple windows and software platforms efficiently

+ Maintain typing proficiency while actively conversing with customers

+ Utilize Outlook or other Microsoft Office programs effectively

+ Employ search tools to quickly find necessary information

+ This role will require you to work evening hours and at least 1 weekend day

+ This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others.  You must also be able to restrict any visitors or family from your work area while you are working

+ Be willing to submit to a background investigation, and provide fingerprints as part of our selection process

+  
** YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT - for more information,**   **.*
* ** Preferred

Qualifications and Skills:

*
* + 12+ months of experience in banking or financial industry

+ 6+ months' experience working in a call center environment

+ A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints

+ Comfortable receiving ongoing performance feedback and coaching

+ Comfortable with ongoing change and learning new technology/processes

+ Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively

+ Strong decision-making and problem-solving skills

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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