Salesforce Cloud Build Expert

Position: Salesforce Experience Cloud Build Expert
Kforce has a client that is seeking a Salesforce Experience Cloud Build Expert in Altamonte Springs, FL.

Responsibilities:

* Handles break/fix support, tickets, incident resolution

* Supports Formstack, mass email tools, Twilio SMS, and not just Salesforce and Epic

* Ensures systems remain stable and teams stay trained

* Onboards new departments and teams into Salesforce CRM

* Constant backlog of demand-ongoing app onboarding, new features, and enhancements

* Strong pipeline of work that keeps this vertical fully utilized

Epic Team (Epic Cheers):

* Newly created (April/May)

* Supports Epic's CRM adjacent platform and may grow further

* Some future cross movement anticipated from Salesforce;
Epic due to workload splits

What They Will Build:

* Provider portal for Population Health Services Org (PHSO)

* Pop Health uses SF as provider source of truth (Experience Cloud, formerly Community Cloud)

* Portal will allow providers to log in and request updates

* Data already exists in SF;
This is a front end Experience Cloud build, not heavy API work and it's low code work
* Strong Cloud implementation experience

* Ability to show portfolio/examples of experience Cloud builds

* Salesforce Admin certification preferred (minimum), but experience is more important than certifications

Ability to:

* Build an external provider portal

* Gather requirements, sign off, iterate, and deliver

* Possibly build custom templates (though no significant custom code anticipated)

* Work cross functionally with PHSO, Digital, and CRM partners

* Work in health adjacent environments (Health Cloud/industry exp helpful but not required)
* "Speak business" and partner well across teams

A BA background (or BA leaning skillset) is a major plus - must be able to:

* Translate business requirements into technical solutions

* Communicate with business stakeholders

* Avoid being
-just a technical executor
- * Understand business processes, not just follow tickets