WIC Support Staff

Position Summary

Perform various clerical duties in support of the WIC program that includes heavy interaction with the public ensuring that participants receive positive customer service, maintaining confidential information such as income eligibility, participant benefits, etc., and ensuring that the program meets quality standards.

• Welcome and greet participants and visitors to the department in a manner that is helpful and friendly; determine purpose of visit and direct them to appropriate place.
• Answer telephone in a friendly matter and refer all in-coming calls to the appropriate person.
• Prescreen applicants to obtain basic demographic data such as name, address, and contact information.
• Interview participants, determine eligibility, and enter necessary information into the computer.
• Offer other services and programs to Participants.
• Assign WIC EBT cards and load benefits as needed.
• Scan appropriate forms into IWIC.
• Ensure NVRA requirements are met.
• Resolve any potential dual enrollments as applicable.

• Hand out appropriate paperwork as participants check-in.
• Establish, update, and maintain filing system of participant records.
• Maintain, organize, and perform inventory on supplies. Notify MCH Supervisor when supplies are needed.
• Check billing forms.

• Run Beginning of Day (BOD) and End of Day (EOD) procedures as assigned.
• Complete vendor compliant forms as needed and forward to MCH Supervisor.
• Maintain security of office property, such as computers, WIC EBT stock, and I.D. cards.
• Mail Motor Voter applications every Monday.
• Pull five-year-old information out of family file.

• Participate in staff meetings, conferences, training sessions and workshops as assigned.
• Demonstrate familiarity with policies, performance standards and the agency's Mission, Vision and Core Values.
• Be familiar with the Program Policy and Procedure manual.
• Exhibit a positive, professional attitude and maintain friendly and respectful relations with staff, children, and families.
• Be a contributory team member in a positive/productive manner.
• Maintain HIPAA and confidentiality policy.
• Participate in WIC Outreach activities as needed.
• If bilingual, serve as a translator as needed.
• Rotate between site locations as needed.
• Perform other duties as assigned.