Ford Certified Automotive Technician

Automotive Service Technician Ford Certified Roberts Motors

Up to $2,500 Sign on Bonus available for Technicians currently Certified with Ford Motor Company!

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications and Service Communications
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customer’s vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over‑achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high‑energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgment
• Valid State driver’s license and good driving record

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment. We reserve the right to amend responsibilities as necessary.

• Pension
• Employee discount
• Health insurance
• Paid training

• 8 hour shift, Monday to Friday

Full‑time

From $37.78 per hour

40 per week

• Do you have experience as a Ford Service Technician?

In person

We are an Equal Opportunity Employer and a drug free workplace.