Customer Service Executive

Job title:
Customer Service Executive
Salary: £30,000-£37,000 (Dependant on experience), company profit related bonus

Location:

Alton (office based role)

Hours:

8.00am-5.00pm (Monday to Friday)

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where accuracy and responsiveness make all the difference?

If this sounds like you, a leading specialist in construction materials distribution is looking for a Customer Service Executive to join their dynamic team. This is a fantastic opportunity to play a key role in ensuring customers receive outstanding service every time.

This respected, family-owned business has carved out a niche in the construction supply sector, combining speed, reliability, and technical know-how. With ambitious growth plans, including new depots and investment in systems. With a strong reputation for service excellence, they pride themselves on a collaborative culture and a customer-first approach.

As a Customer Service Executive, you will:

• Handle and process customer orders with speed and accuracy.
• Respond to enquiries promptly, ensuring a seamless customer experience.
• Log all interactions on the CRM system for full visibility and follow-up.
• Collaborate with internal teams to meet customer needs effectively.
• Resolve issues quickly and professionally, maintaining service standards.

• Process all orders accurately and within operational deadlines.
• Answer inbound calls promptly (within 3 rings).
• Maintain a maximum 2-hour response time for all enquiries.
• Ensure 100% accuracy in order handling and CRM updates.