Guest Services Team Member

Description

VIR is growing our Guest Services team with a focus on the guest and renter experience. Our goal is to provide a flawless experience when visiting VIR and this role is critical to the daily operations. To be a successful member of the team, you should be able to complete the responsibilities required of this role as assigned by the Guest Services Director.

• Complete all tasks as assigned by the Assistant Director, Guest Services and in support of other departments.
• Deliver excellent customer service to our Guests and visitors.
• Become a subject matter expert on Guest Services including website navigation.
• Provide Guest Services at various locations on property including property access, check-in and check-out processes including executing on any special requests with a sense of urgency.
• Knowledgeable with load in, parking, and signage plans for spectator and daily events.
• Oversee guest services transactions and point of sale processes, including power, camping, paddock vehicles passes, short and long term garage rentals, and long term parking in the VMTP.
• Address and resolve guest complaints and concerns in a timely and professional manner.
• Monitor e-mail inbox, answer phone calls, check voicemails & emails throughout the day.
• Provide guests with VIR information and accommodate guests during their visit in an attentive, courteous and friendly manner.

• Weekend and evening availability
• Excellent interpersonal skills, including strong customer service orientation.
• Ability to use independent judgment to analyze and resolve problems.
• Ability to resolve customer complaints and concerns.
• Strong interpersonal and communication skills and the ability to work effectively and independently
• Ability to stand often for extended periods of time
• Ability to work in adverse weather conditions
• A valid Drivers license is required.

The items listed above are the priority, but do not exclude you from being a VIR World ambassador at all times and offering assistance to all VIR programs/employees when they are in need.