Shift Manager: Alton

NCG Cinema Shift Manager

Position summary:

The Shift Manager is the visible, hands‑on leader of the cinema during assigned shifts. Charged with bringing NCG’s purpose and mindsets to life, this role directs operations, cultivates team culture, and creates exceptional communal movie‑going experiences for every guest. Excellence in presentation, cleanliness, and hospitality is achieved through authentic leadership, smart judgement, and a genuine spirit of generosity and joy.

• Oversee all daily theater operations, including open/close routines, cash, inventory, technical setup, and PCH (presentation, cleanliness, hospitality) standards.
• Lead by example: maintain a welcoming, positive environment for guests and staff; resolve challenges calmly and empathetically.
• Coach and supervise Crew Members and Crew Leads, providing real‑time feedback, recognition, and hands‑on training.
• Monitor and maintain all guest‑facing areas—auditorium, lobby, restrooms, and exterior—ensuring exceptional cleanliness and safety.
• Execute accurate shift documentation, cash handling, and inventory management; communicate results and issues with clarity.
• Address guest concerns personally, using the L.E.A.D. protocol; drive service recovery and ensure loyalty.
• Motivate and energize the team to reach service, sales, and performance goals, celebrating wins and sharing feedback.
• Uphold NCG’s standards for appearance, conduct, teamwork, integrity, and continuous improvement.

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast‑paced, guest‑facing setting.
• Strong judgment, communication, and coaching skills; commitment to NCG’s mission and mindsets.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.

The Shift Manager ensures every shift is a community‑building opportunity, creates lasting memories, and inspires team and guest loyalty—advancing NCG’s standard of excellence in hospitality and movie‑going.