Retail Collectibles Captain - Processing Associate

Location:

Alton, IL, 62002

Company: MERS Goodwill

Required Travel: 0%

Position Type: Hourly Full-Time

Hourly Rate:

Bonus Potential: Up to $250/month

MERS/Missouri Goodwill Industries is looking for an energetic, self‑motivated, and professional Retail Collectibles Captain - Processing Associate to join our Alton Store team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

No degree is required. High School Diploma/GED Preferred. The ability to communicate effectively with co‑workers, customers, and management (both verbally and written). Must be organized and capable of interacting with a diverse work population. Necessary math, computer, and website navigation skills required. Complex reasoning and decision‑making skills required. The ability to type 40+ WPM is strongly preferred.

Ability to move throughout the facility. Lift 25 pounds, push and pull loads of 100+ pounds. Full range of motion, bending‑lifting‑twisting‑pulling‑and pushing. Ability to stand for up to 4 hours and use warehouse equipment such as pallet jacks, hand trucks, and dollies to move products in extreme temperatures.

• Handle all donations with care and respect.
• Identify high‑value, unique, vintage, antique, or collectible items to be sold through online marketplaces.
• Make an initial decision if the item is complete and free of significant cosmetic or physical damage and test functionality. Items worth $30 or more should be sent to E‑Commerce.
• Select housewares of high value, manifest, and place selected items in tote for transport.
• Photograph textiles, then list with the assistance of AI tools with our online listing program (if applicable).
• Produce quality photographs that highlight the textiles. Photographs should be taken from multiple angles and give a visual overview of all critical features, distinguishable markings/tags, or potential flaws (if applicable).
• Write product listings with detailed and accurate descriptions with the assistance of AI tools. List products with no typographical or spelling errors.
• Prepare the production station before and clean the station after every shift.
• Maintain high quality and high quantity standards and quotas while working quickly and steadily.
• Provide positive customer service interactions, including greetings, assistance, and thanks, to in‑person customers, donors, and those over the phone. Uphold store cleanliness standards by sweeping, dusting, mopping, and shining surfaces.
• Establish and maintain positive and professional relationships with team members and leadership and work cross‑functionally with other teams to increase communication.
• Will be assigned monthly training to learn how to select high‑value item for E‑Commerce. Assist team by educating staff of high‑value donations for E‑Commerce.
• Utilize safe work practices through awareness and observation and contribute to ensuring the workplace is hazard‑free by removing obstructions and keeping aisles and designated walkways debris‑free.
• Maintain a professional appearance always, adhering to MERS/Goodwill's dress code.
• Safeguard agency assets, including cash, donated items, and purchased items, from harm, damage, or theft. Report any incidents of theft or unauthorized possession of agency assets.
• Must adhere to all MERS/Goodwill policies, retail procedures, safety and security regulations.
• All other duties as assigned.

• Individual and family medical benefits for full‑time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(b) Retirement on date of hire for employees working 20 or more hours per week.
• 403(b) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(a) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.