Adventureland Park - Senior Rides Supervisor

About Adventure land

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

This role assists in the supervision of Rides Hosts across the amusement park and directly supports park leadership with efficient operation of the department, ensuring a positive and safe guest experience.

• Supervisory Duties
  • Supervise daily operations of the park operations team and any other assigned departments.
  • Lead by example, attitude, and as a representation of Adventure land’s core values.
  • Inspire ride operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities.
  • Act as an approachable mentor and coach to all assigned Hosts.
  • Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
  • Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed.
  • Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
  • Ensure that all required meal and other breaks are being given in accordance with Iowa law.
  • Assist with team scheduling and time‑keeping activities along with daily position assignments.
• Departmental Duties
  • Maintain a comprehensive knowledge of park attractions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment when necessary.
  • Listen to guest feedback and complaints and communicate them to the respective department managers.
  • Provide coverage for Hosts’ breaks and monitor communication channels for additional assistance.
  • Provide direct support to Hosts by conducting rounds throughout the park to address their needs.
  • Enforce park policies, restrictions, and recommendations to ensure guest safety.
  • Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures.
  • Maintain constant vigilance to proactively identify potential hazards and inform park leadership of any concerns.
  • Protect guest belongings, handle lost and found items, and cooperate with other departments to enhance the guest experience.
  • Promptly notify security or park operators of any injuries or emergencies.
  • Conduct audits of Hosts to ensure safe operations and fulfill additional duties as assigned.

• No education requirements for this position.
• 2–3 years of previous work experience in the Rides or Aquatics departments is required.
• Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
• 2+ years of previous supervisory experience preferred.
• All Rides Hosts must complete the International Ride Operator Certification course as part of training. Successful completion is required for this position. There is no cost to the Host for the course.

• Must be at least 18 and comply with Iowa Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and to close when required.
• Must have reliable transportation to and from scheduled shifts.
• Must possess a valid driver’s license and a good driving record.
• Must comply with all uniform policies.
• Must possess exceptional customer service skills with the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Must possess a safety‑oriented mindset and be fully committed to enforcing all DOSH, IROC, and other regulations, policies, and procedures.
• Must be able to inspire, motivate, and successfully lead a large number of Hosts.
• Must be able to speak with guests directly when other operations leadership is not available.
• Must handle high‑pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills.
• Must…