Adventureland Park - Senior Rides Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Ride Operations Senior Supervisor will assist in the supervision of the Rides Hosts working throughout the amusement park. This position directly supports park leadership with efficient operation of the department, which provides a positive guest experience.

We are currently looking for a:

Adventure land Park - Senior Rides Supervisor

• Supervise the daily operations of the park operations team and any other assigned departments
• Lead by example, attitude, and as a representation of Adventure land’s core values
• Inspire ride operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Act as an approachable mentor and coach to all assigned Hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed.
• Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities along with daily position assignments

• Maintain a comprehensive knowledge of park attractions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment when necessary.
• Listen to guest feedback and complaints, communicating them to the respective department managers.
• Provide coverage for Hosts’ breaks and monitor communication channels for additional assistance.
• Provide direct support to Hosts by conducting rounds throughout the park to address their needs.
• Enforce Park policies, restrictions, and recommendations to ensure guest safety.
• Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures.
• Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Protect guest belongings, handle lost and found items, and cooperate with other departments to enhance the guest experience.
• Promptly notify security or park operators of any injuries or emergencies.
• Conduct audits of Hosts to ensure safe operations and fulfill additional duties as assigned.
• All other duties assigned by leadership

No education requirements for this position 2-3 years of previous work experience in the Rides or Aquatics departments is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered. 2+ years of previous supervisory experience preferred All Rides Hosts must go through the International Ride Operator Certification…