Program Manager - Data Center Operations

Job Description for Program Manager - Data Center Operations

This role supports a Service Delivery Manager (SDM) overseeing large scale data center operations. The Program Manager acts as the execution engine of the program; turning direction into action, maintaining structure, and ensuring visibility, accountability and closure.

• Translate SDM direction into execution plans with owners and due dates
• Own governance cadence, agendas, decisions, and action tracking
• Produce concise leadership‑ready summaries (what changed, what is at risk, decisions needed)
• Own and maintain program trackers and data hygiene
• Proactively surface risks, exceptions and escalation needs
• Coordinate across Field Ops, Net Ops, ENSD without assumptions

• Strong organization and follow‑through
• Comfort driving accountability and escalation
• Ability to operate calmly in ambiguity

• Familiarity with data center or infrastruture programs
• Experience supporting senior leaders

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.