Sales Associate

PHOENIX Retail, LLC is a retail platform operating the Express & Bonobos brands worldwide.

PHOENIX Retail, LLC is a retail platform operating the Express & Bonobos brands worldwide.

Express is a multichannel apparel brand dedicated to a modern, confident and effortless style for work and everyday life. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Outlets Of Des Moines

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service issues and determine resolution or escalation; communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0-2 years of relevant job experience – minimum 6 months.
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• For part‑time associates: partner insurance options and possible eligibility for paid sick leave, public health emergency leave, 401(k)/Roth 401(k) with company match.
• Part‑time associates also eligible for Express merchandise discount and Learn & Earn incentive program and voluntary benefits through You Decide.

Actual compensation offered is dependent on location, education, relevant skills and experience of the candidate.

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or other terms of employment on the basis of any protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call and say ‘Associate Relations’ or email A

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR, PHOENIX will not consider or approve payment to any third parties for hires made.