Customer Service – Service Advisor

• Greet customers promptly and provide friendly, competent customer service
• Coordinate the service center’s scheduling and workflow
• Create estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobs
• Answer customer questions about service outcomes and consult with Technicians as needed
• Apply marketing and sales strategies to finalize transactions
• Consult with Technicians about needed repairs and communicate repair needs to customers
• Increase knowledge of products and services to understand industry needs
• Communicate customer needs to Technicians and technician recommendations to customers
• Keep customer-facing items clean, stocked, and up to date
• Receive merchandise, stock showroom products, and update pricing
• Maintain understanding of the Boss Shop Warranty process
• Assign work to Technicians within company guidelines
• Follow company safety policies and procedures
• Report to work promptly when scheduled
• Assist with other duties as assigned

• Retail or guest service experience preferred
• Valid Driver’s license and insurable to drive
• Able to maintain working knowledge of parts inventory
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
• Able to work on the computer system efficiently
• Ability to read, write and perform math skills
• Must possess a positive, enthusiastic attitude
• Must be flexible with the ability to adapt to change when required
• Demonstrates excellent communication skills
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings
• Must have reliable transportation and phone
• Must be able to communicate in English
• Able and willing to deliver friendly, courteous, and prompt customer service
• Able and willing to work cooperatively with other team members
• Must occasionally lift and/or move up to 50 lbs.
• Must frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear
• Must occasionally sit, climb, balance, stoop, kneel, crouch, or crawl

Demonstrates strong customer service skills, effective communication, and the ability to coordinate workflow in a retail environment. Proficient in managing service estimates, payments, and inventory while adhering to company policies and safety procedures.

• Customer Service
• Communication Skills
• Retail Experience
• Parts Inventory Management
• Flexible Schedule

• Service Advisor Training
• Cash-Handling Policies
• Work Order Creation
• Estimates Preparation
• Computer System Proficiency
• Math Skills

• Positive Attitude
• Enthusiastic Approach
• Adaptability
• Team Collaboration

• Valid Driver’s License

• Service Center Coordination
• Customer Needs Communication
• Boss Shop Warranty Process
• Safety Policies