Adventureland Park - Security Agent

Security Agent – Adventure land Park

As an equal‑opportunity employer, we strive to provide an environment where every host, guest, and partner feels welcome, valued, and loved. All individuals are treated equally and with respect.

• Enforce all park rules and regulations.
• Monitor park assets to ensure the safety of all guests and hosts.
• Maintain constant vigilance during operating hours to identify potential issues or safety concerns.
• Communicate potential issues to other departments and/or leadership in a timely manner.
• Conduct bag checks to prevent prohibited items from entering the park.
• Maintain compliance with company and industry best practices, policies, and procedures.
• Monitor guest safety and report conflicts to supervisors on duty.
• Take control of emergency and intense situations while remaining calm.
• Manage crowd control during emergency situations professionally.
• Continuously monitor guest behaviors and curtail potential situations before they increase.
• Exercise clear and concise communication with all park departments.
• Answer phone calls and provide pleasant, helpful assistance for staff and the public.
• Assist in safety prevention efforts, including responding to safety calls, fire alarms, and emergencies.
• Utilize electronic card access, closed‑circuit television, and other audio/visual monitoring systems to supervise all reports or irregular conditions.
• Perform all additional duties assigned by leadership.

High School diploma, GED, or equivalent. One year of previous security or related experience is highly desired.

• Minimum age 18 years, in compliance with Iowa Child Labor Laws.
• Flexible schedule, including evenings, weekends, and holidays.
• Able to work third shift (overnight) if the park security operates on a 24‑hour schedule.
• Reliable transportation to and from scheduled shift.
• Valid driver’s license and good driving record.
• Ability to operate motorized vehicles and equipment safely.
• Ability to comprehend and follow verbal and written instructions.
• Apply knowledge of security methods, procedures, interviewing, listening, and note‑taking techniques for specific situations.
• Deal fairly, objectively, and courteously with the public regardless of race, ethnicity, religion, or political beliefs.
• Analyze people or situations quickly and calmly, taking appropriate actions promptly.
• Operate electronic equipment such as cameras, radios, personal computers, or other communication devices.
• Maintain composure in stressful or tense situations.
• Collaborate with hosts, external first responders, and emergency personnel during emergencies.
• Exceptional customer service skills to resolve questions, problems, and concerns professionally.
• Maintain required certifications as assigned.

• Stand, walk, and remain on feet for majority of the workday.
• Occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Walk, stand, or run on uneven surfaces.
• Resist prolonged sedentary periods while using computer or camera equipment.
• Carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Good visual acuity, night vision, and peripheral vision.
• See details of objects that are more than a few feet away.

• Primarily based in both office settings and frequent exposure to indoor and outdoor park environments.
• Variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions.
• Work in dark environments, particularly during midnight shift.
• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments.
• Frequent interruptions or requests that may require reprioritization of activities.

• Flexible schedule.
• Opportunity to cross‑train and learn unique skills across various departments.
• Free admission to Adventure land Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company‑sponsored host events throughout the season.