Adventureland Park - Security Agent

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Security Agents are responsible for maintaining a safe environment for guests and hosts. The perfect candidate should have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.

We are currently looking for a:

Adventure land Park - Security Agent

Roles & Responsibilities :

Enforce all Park rules and regulations

Monitor Park assets with int ent to ensure the safety of all our guests and hosts

Maintain constant vigilance while the park is operating to  ify any pot ent ial issues or safety concerns communicate any pot ent ial issues to other departm ent s and/or leadership in a timely manner

Conduct bag checks to prev ent prohibited items from ent e ring the park Maintain compliance with company and industry best practices, policies, and procedures to create a safe environm ent for colleagues and guests

Monitor guest safety and communicate conflicts to supervisors on duty

Take control of emergency and intense situations while remaining calm Professionally manage crowd control during emergency situations

Continuously monitor guest behaviors and att emp t to curtail any pot ent ial situations before they escalate further

Exercise clear and concise communications with all park departm ent sAnswer phone calls, providing pleasant and helpful phone contact for staff and the public.

Assist in safety prev ent ion efforts, including responding to all safety calls, fire alarms, and emergencies.

Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized ent ry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.

All other duties as assigned by leadership

Education and Experience:

High School diploma, GED, or equival ent Equival ent work experience will also be considered1+ year of previous security or related experience highly desired

Language:
Ability to read, write, and speak flu ent English Spanish or other bilingual language skills are a plus.

Requirem ent s:

Must be at least 18 years of age to comply with Iowa Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays

Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule

Must have reliable transportation to and from your scheduled shift

Must possess a valid driver’s license and a good driving record

Ability to safely and effici ent ly operate motorized vehicles and equipm ent Ability to comprehend and carry out verbal and written instructions

Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations

Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs

Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner

Ability to operate a variety of electronic equipm ent , such as cameras, radios, personal computers, or other communication devices

Ability to professionally and calmly deal with stressful and/or tense situations

Ability to…