Shop Technician

• Perform mechanical repairs in a timely and professional manner
• Perform preventive maintenance services, tire services, emergency roadside service calls, and DOT inspections
• Perform night and on‑call service assignments as required
• Use J-Pro, Fleet Cross, and OE software to diagnose and repair vehicle systems
• Complete work orders accurately, documenting labor, parts, and warranty information
• Perform intermediate to advanced engine, emissions, drivetrain, wheel‑end, air system, air brake, steering, suspension, electrical, and HVAC diagnostics and repairs
• Maintain cleanliness and organization of the shop, tools, and equipment
• Maintain tools, jacks, and service vehicles in safe working condition
• Complete LMS training requirements and OSHA Skills Demonstrations
• Provide friendly, professional, and competent customer service
• Follow company safety policies, procedures, and OSHA requirements
• Assist with other assigned duties
• Advanced‑level technicians may mentor shop personnel and serve as subject matter experts

• Air Brake Certification required
• DOT Medical Card required
• ASE certifications preferred
• Shop Technician IV must obtain or maintain T2:
  Diesel Engines, T4:
  Brakes, T5:
  Suspension & Steering, T6:
  Electrical/Electronic Systems, and T7:
  Heating, Ventilation & A/C, or equivalent, within one year of promotion
• Section 609 HVAC certification required for HVAC service
• Valid driver’s license and insurable driving record
• Ability to attend and successfully complete HVAC, Electrical, and DOT training
• Ability to obtain required ASE, DOT, and other certifications
• Ability to work weekends, holidays, nights, and on‑call schedules as needed
• Reliable transportation and phone
• Ability to communicate effectively in English, as applicable
• Ability to work cooperatively with team members and deliver excellent customer service
• Ability to lift and/or move up to 75 pounds
• Ability to stand, walk, reach, bend, kneel, crouch, climb, and perform repetitive motions throughout the workday
• Ability to work in shop and roadside environments under varying conditions
• Physical attendance at the primary work location is required

Demonstrates expertise in mechanical repairs, preventive maintenance, and diagnostics across various vehicle systems, including HVAC and electrical systems. Possesses strong customer service skills and adheres to safety policies and procedures.

• Air Brake Certification
• DOT Medical Card
• ASE Certifications
• Section 609 HVAC Certification
• Advanced Diagnostics and Repairs

• Mechanical Repairs
• Preventive Maintenance
• Engine Diagnostics
• Electrical Diagnostics
• HVAC Diagnostics
• Drivetrain Repairs
• Air Brake Repairs
• Suspension and Steering Repairs
• Work Order Documentation
• Emergency Roadside Service

• Customer Service
• Team Collaboration
• Effective Communication

• Air Brake Certification
• DOT Medical Card
• ASE Certifications
• Section 609 HVAC Certification

• DOT Inspections
• OSHA Requirements
• Shop Safety Policies
• LMS Training
• On‑Call Service

• J-Pro
• Fleet Cross
• OE Software