Office Support

Description of Services

Work as part of a team to maintain the effective and efficient running of the front desk/reception area. Consistently meet the needs of clients, employees, therapists, visitors, and outside agencies. Perform various office tasks, including: data entry, copying, faxing, filing, preparing new files, collecting and documenting client information, changes, etc. Ensure the waiting area is clean, neat, and welcoming at all times.

Maintain a safe environment for all workers and visitors to the office. Office Support Staff is responsible for document preparation, recordkeeping, reception, file maintenance, and related clerical support functions. Office Support Staff is also responsible for conducting transactions with other employees or the public in matters requiring knowledge of laws, rules, procedures, policies, and precedents.

• IN PERSON CLIENTS/VISITORS:
  Sensitively greet and process clients and visitors to the office. Announce them to the appropriate therapist. Update client demographics and insurance information for all clients. Takes and records payments accurately.
• CUSTOMER SERVICE:
  Utilizes expert customer service skills with both internal and external customers. All interactions with clients and staff are conducted in a pleasant and professional manner. OSS explains policies and procedures to inform customers or correct processes. Assists clients with completing forms and documents. OSS has the ability to deal tactfully and professionally with people and maintain sensitivity.
• ADMINISTRATIVE
  
  SKILLS:
  
  Accommodate clients and therapists. Accurately takes messages. OSS types and/or keys in a variety of documents, including reports, labels, and receipts, following specified formats, using computer and/or printer.
• TELEPHONE
  
  SKILLS:
  
  Responds to telephone calls as quickly as possible. Announces callers and transfer calls as necessary. Handle intakes for new clients via telephone. Make appointment reminder calls daily to clients.
• TECHNOLOGY:
  Utilizes computerized systems to provide requested information. Updates and corrects file information to maintain accurate files. Copies documents using photocopier or computer printer to maintain records. Creates documents such as charts, forms, and logs to meet departmental needs.
• DATA BASE:
  Enter sessions into the database immediately. Accurately, processes payments into the database. Makes billing corrections as directed.
• SCHEDULING:
  Schedule new and existing clients in the scheduling system. Takes new referrals and schedules clients for appointments. Verify Access insurance (EVS) daily.
• PAPERWORK:
  Process discharge paperwork. OSS files information alphabetically, numerically, and chronologically according to office procedure to maintain organized and accurate filing systems. Locates and retrieves files from client chards. Disposes of old files in accordance to policy. Writes legibly to record information.
• INSURANCE INFORMATION: OSS accurately verifies information, including EVS checks, prior to initial appointments and as needed thereafter.
• CLIENT CHARTS:
  Prepare new client charts. Prep for daily visits by pulling client charts and filing charts following visits. Updates and corrects file information to maintain accurate files. Merges and assembles files to maintain records. Delivers and/or picks up files to provide requested information. Photocopies files as requested.
• TIME MANAGEMENT:
  Able to manage multiple projects/tasks at one time. Able to manage time throughout the day. Able to adapt to a changing work environment and work under high pressure.. Able to work with interruptions.
• ATTENTION TO DETAIL:
  Able to provide close attention to detail. Able to maintain accurate paperwork and accurate data entry.
• TEAMWORK:
  Able to work closely with others. OSS will perform all others duties as requested. OSS will also perform various duties as needed, specific to the outpatient program. OSS will help other areas or departments as needed. Ensure waiting area is clean, neat, and welcoming at all times and that the bathrooms are checked for paper towels and toilet paper throughout the day.
  
  Report any safety issues to…