Adventureland Park - Guest Experience Agent - Host Housing

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The service driven Guest Experience Agent in Host Housing provides courteous, prompt service to our Host residents by answering phones, checking hosts in/out, and interacting with hosts in a friendly and professional manner to create a memorable experience.

We are currently looking for a:

Adventure land Park
- Guest Experience Agent
- Host Housing

• Greet and interact with residents in a warm, friendly, fun, and professional manner

• Maintain a neat, clean, and professional appearance

• Utilize property management system to make reservations, check-in and check-out hosts, process payments, maintain a cash drawer and operate office equipment

• Ensure a smooth check-in and check-out process for guests

• Deliver guest amenities as requested (if applicable)

• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls

• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints

• Partner with park services and/or maintenance to ensure guest requests and complaints are resolved in a timely manner

• Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture, and vacuuming

• Demonstrate a working knowledge of all services and facilities of the property

• Comply with all standard operating procedures

• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis

• Provide residents with insightful information about other nearby parks and properties

• Promptly escalated any maintenance issues or emergencies to the appropriate authorities

• All other duties assigned by leadership

• High school diploma, GED, or equivalent preferred; equivalent work experience will also be considered

• 1+ year of previous hospitality or front desk experience is a plus, but not required

• Ability to read, write, and speak fluent English;
  Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with Iowa child labor laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have reliable transportation to and from work for your scheduled shift

• Ability to comply with all uniform policies

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to portray a positive, outgoing, professional attitude

• Ability to handle pressure and difficult situations with poise and finesse

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problem-solving abilities

• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment

• Ability to use office technology and equipment, such as PC, software, and copier

• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point

• Ability to follow direction, multi-task, and work as part of a team as well as independently

• Ability to stand in place for long periods of time

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to remain sedentary for extended periods of time, while using a computer

• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

• This role will be based in an indoor lodging setting, predominantly at the front desk

• Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to frequent interruptions and may need to reprioritize activities

• Subject to constant repetitive motion

• Flexible schedule

• Ability to cross-train and learn unique skills across various departments

• Free admission to Adventure land and select parks on your days off

• Invitations to exclusive company-sponsored host events throughout the season