Retail Loan Operations Specialist I

Reliance Bank is seeking a detail-oriented and customer-focused Retail Loan Operations Specialist I to join our Retail Loan Operations team. This is a full-time, on-site position based at our Corporate Office in Altoona, PA. As a Retail Loan Operations Specialist I, you'll help ensure retail loans are accurately processed, maintained, and serviced while supporting customers and internal teams throughout the loan lifecycle.

If you enjoy problem-solving, working with financial information, and contributing to exceptional customer experiences, we'd love to hear from you.

• Review loan documents for accuracy, completeness, and compliance.
• Book and maintain loans within the Bank's systems.
• Process account maintenance requests, including payment reversals, modifications, escrow transactions, and account updates.
• Support loan servicing functions such as payoffs, collateral releases, and automatic payment maintenance.
• Maintain loan files and documentation in accordance with Bank policies.
• Research and resolve loan servicing issues, discrepancies, and account exceptions.
• Perform balancing, reconciliation, and quality control activities.
• Assist customers and internal business partners with loan servicing inquiries.
• Support escrow administration, audits, and compliance-related activities.
• Identify opportunities to improve processes and operational efficiency.

Required:

• High school diploma or equivalent
• Two or more years of experience in banking, loan servicing, lending operations, loan processing, or financial services
• Strong attention to detail and organizational skills
• Exceptional customer service skills and ability to work collaboratively as part of a team
• Ability to learn and work within multiple banking systems and software platforms

Preferred:

• Knowledge of consumer loan products and loan documentation
• Experience with loan servicing, post-closing activities, or account maintenance

At Reliance Bank, we offer a welcoming work environment based on our core values of Integrity, Growth, Relationships, Community, and Team. Our team members are the key to our success as an organization. That's why we offer a competitive benefits package designed to support your health, financial well-being, career development and work-life balance.

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Annual Paid Time Off (PTO) allotment
• 11 paid holidays annually
• Life and disability insurance
• Employee Assistance Program (EAP)
• Wellness program and gym reimbursement
• Professional development and training opportunities
• Career growth and advancement opportunities

• Primarily interior office-based work environment with extensive computer use and detailed document review. Frequent need to observe details at close range.
• Frequent interaction with customers and internal business partners.
• Frequent use of hands, wrists, and fingers.
• Extensive sedentary work; occasional movement throughout the workplace and handling of loan files or materials weighing up to 20 lbs.

At Reliance Bank, we are committed to creating an inclusive workplace where team members can thrive and build lasting careers.
Reliance Bank is an Equal Opportunity/Affirmative Action Employer committed to maintaining a diverse and inclusive workplace.

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