Construction GPS Technology Support Specialist

Ziegler CAT has a full-time, Construction Technology Support Specialist opening. This position will provide technical support to Ziegler’s customers, field service technicians and sales staff regarding the current technology product line. It focuses on helping internal and external customers efficiently use their equipment in the field.

• Represent Ziegler technology grade control products including CAT, Trimble, Spectra, and others as they are sold to Ziegler’s Construction market
• Work with Ziegler’s product managers to improve current product offering
• Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
• Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
• Prepare equipment for customer sales, at times lifting and moving bulky equipment
• Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers
• Communicate with manufacturers to identify common failure causes and receive information related to product life
• Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
• Remove and install GPS equipment as necessary in order to diagnose technical issues and failures
• Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology
• Perform back-up sales support when product manager is not available

• 4‑year Bachelor’s degree preferred, high school diploma required
• Exceptional communication skills – ability to effectively present technical information and train new users
• Ability to learn heavy equipment operation for the purpose of demonstration and training
• Customer service oriented
• Knowledge of and experience with construction technology such as Trimble, Accu Grade, CAT Grade Control
• Technical understanding of computer networks, systems and software

Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, GPS equipment trade shows, supplier factory meetings, and as required.

Standing, walking, using hands, talking, hearing. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

• Health, Dental, Vision and Life Insurance
• 15 days of PTO in the first year (accrual starts day
  1)
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1,000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

The pay range for this position is $26.85 to $32.21 per hour, starting wage dependent on skills, experience, education, and location. Pay range may vary by 10% depending upon the applicant’s location.

Ziegler Inc. is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.