Customer Accounts Advisor

Customer Accounts Advisor

Salary range: $12.25 – $13.00 per hour/annually. Position is eligible for incentive pay based on performance.

• Maintain and update customer accounts in the store computer system and document all payment appointments.
• Contact customers who have not renewed their lease agreements through home visits and phone calls.
• Encourage customers to renew lease agreements by explaining the benefits of timely payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Handle merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items returned personally.
• Complete and maintain weekly vehicle maintenance sheets and daily route sheets.
• Load, secure, and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

• At least 21 years old (United States) or 18 years old (Canada) with a valid driver’s license; must satisfy the Company’s Driver Qualification Policy and have a satisfactory MVR.
• Meet DOT requirements for certification in required states (if applicable).
• Ability to work a schedule ranging from 8 am to 9 pm.
• Ability to lift up to 50 lbs unassisted and up to 300 lbs with a dolly.
• Preferred: two years of retail/customer‑service experience.
• Preferred: high school diploma or equivalent.
• Excellent interpersonal and communication skills.
• High energy and effective multitasking ability in a store environment.
• Proper telephone etiquette.
• Commitment to uphold the Aaron’s brand and protect company assets.
• Professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with company contribution matching.
• Benefits vary by full‑time and part‑time status.

Note:

The pay range is the lowest to highest rate the Company believes it would pay for this role at the time of posting. Actual compensation may vary based on experience, qualifications, performance, shift, travel requirements, sales metrics, and business needs.

Aaron’s is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Applicants requiring accommodation during the recruitment process should contact