Member Account Representative - Altoona

Overview

Altoona Office, 1159 Blazing Star Blvd., Altoona, Wisconsin, United States of America

Royal Credit Union is hiring a Member Account Representative who is passionate about service and relationship-building. You’ll help Members with their financial needs, provide product demonstrations, and resolve inquiries efficiently and warmly.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: A collaborative, values-driven workplace that supports each other and evolves.
• Professional Growth: Opportunities for training and advancement to continuously develop your skills.
• Empowerment: We empower team members to make decisions and drive initiatives that help Members achieve their financial goals.
• Community Involvement: Engage with the local community through initiatives and events.

The Member Account Representative is responsible for promptly welcoming Members and others to the office. Accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and Kwik Cash loans. This position may also require working at other office locations. Build relationships by meeting Member needs with Royal’s products and services, provide electronic service demonstrations, and resolve inquiries in an efficient, accurate, and friendly manner.

Support NPS initiatives in the office by delivering exceptional service guided by Royal’s Core Values, creating loyal Members.

What’s It Like Being a Member Account Representative at Royal Credit Union? Watch Here!

• Compensation: $17.41 - 19.98 (candidates with significant related experience may be higher)
• Benefits: Royal offers select benefits such as paid vacation, 401k with match, tuition reimbursement, student loan repayment assistance, childcare assistance, and more.

• High School Diploma or Equivalent
• Working knowledge of financial services and ability to identify solutions to meet Member needs
• Strong customer service, written and verbal communication, interviewing and listening skills; able to explain and present to Members
• Good organizational skills, time management, attention to detail, and ability to produce accurate materials and complete transactions
• Readily learns new technologies and uses Royal’s digital solutions on devices (tablets, smartphones, PCs); basic understanding of Microsoft Office
• Ability to work in a team with interruptions, perform routine tasks, and maintain high attention to detail
• Previous customer service and cash handling experience
• Previous experience working in a financial institution

• Full-Time, approximately 40 hours per week
• Hours vary between 7:45am – 5:45pm, Monday through Friday, and every other Saturday 7:45am – 12:30pm
• Must be able to work fully onsite at the Altoona Royal Credit Union branch

• Foundation Training at the Corporate Center in Eau Claire, WI from 9:00am – 4:30pm on Monday and Tuesday during the first week. Out-of-town learners are reimbursed for travel and lodging. Foundation Training covers Royal’s culture and core values.
• After Foundation training, there are 9 additional days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at the Home Branch.
  Learning Center: located at Eau Claire, White Bear Lake, or Somerset; training runs 9:00am – 4:30pm on those days.
  Tactical Branch: hands-on 1:1 training with an on-the-job trainer for six days in a live branch environment.

Eager to make a difference in our Members’ lives? APPLY TODAY and be part of a team that recognizes your contributions and fosters your success!

We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.