Care Management Coordinator

Employment opportunities with the Cooperative.

Making a move with your employment is a big deal. If you're considering working at the Cooperative, you may be wondering what we are all about.

We work hard each and every day to build genuine, meaningful relationships, answer questions and offer solutions to your members. We want them to know we are here every step of the way when it comes to health care.

Our roots are firmly planted in western Wisconsin. We believe in being actively involved in the communities we serve. Employees are encouraged to participate alongside us through sponsorship events, community restoration projects, fundraising opportunities, and much more.

As the saying goes, work hard...play harder. You should like the people you spend the day with and we do! We celebrate big and little things each year, because it's a truly important part of a healthy work culture.

Wellness Walks

Health & Fitness Challenges

On-Site Fitness Classes

Sit/Stand Stations

And More!

Think you'd be a good fit? See what opportunities we have available below.

Location: Altoona, WI

Job :

# of Openings:1

With minimal supervision; assists in performing health screenings on members to evaluate a member’s medical and social needs for potential enrollment into the case management program. Relates effectively with others for continuity of care; maintains satisfactory relations with others, maintains accurate and complete records.

• Perform health screening assessments on our members both by making outbound calls and taking inbound calls;
• Helps coordinate care and connect members with resources;
• Work closely with the Case Management team to ensure members are appropriately enrolled into the case management program;
• Advocate on behalf of the member regarding accessibility of services, assessing and interpreting member needs;
• Identifies problems and assists with the best possible solution in an accurate and prompt manner;
• Solves moderately complex problems and/or conducts moderately complex analysis;
• Communicates in a pleasant, professional, and efficient manner assuring exceptional customer service
• Prioritizes and organizes own work to meet agreed upon deadlines;
• Relates effectively with co-workers regarding continuity of care and Care Management of members;
• Maintains a professional approach with the highest standard of confidentiality;
• Displays concern and initiative;
• Cooperates and maintains good rapport with staff, other departments, members, providers, and agencies involved in providing quality care to the member;
• Maintains the standards of accurate and complete recording and reporting;

• High school graduate or equivalent.
• One to three years of customer service experience. Prior experience in the insurance industry preferred.
• Excellent communication and customer service skills.
• Ability to learn and adapt;
• Proficient in the use of Microsoft Office Suite.

Group Health Cooperative of Eau Claire complies with applicable Federal civil rights laws and does not discriminate, exclude or treat candidates less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes).

This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more!

Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.