Parts Manager Job Altus area,Oklahoma USA,Management

Purpose:

Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel

Job Responsibilities/Duties

Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
Promotes and merchandises parts and accessories in conjunction with other store locations
Creates annual Parts Department goals and budget, in alignment with the organization's financial and operational objectives
Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement or departmental goals
Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
Submits all parts warranty and return claims within the required time frame to receive maximum credit
Maximizes use of all order discount programs to achieve management stock order goals
Ensures all department tools, equipment and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Adheres to all policies and procedures set forth by Western Equipment and its Admin Office
Monitors and manages to the metric goals set forth by Deere & Company (John Deere), the Director of Parts, and General Manager

Handle any after-hours situations that may arise; including being on call when needed

Experience, Skills, and Knowledge:

Must be committed to the betterment of self, department, location, and Western Equipment as a whole
3+ years of experience in Parts Department operations
Experience leading others
Ability to use standard desktop load applications such as Microsoft Office, Microsoft Excel and internet functions
Ability to write and speak effectively to individuals and groups
Basic understanding of financial principals relative to the Parts Department Operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School diploma or equivalent