Mobile Associate, Bilingual - Retail Sales

Job Overview

Supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Requires proficiency in customer service and sales to deliver personalized solutions and consistent use of digital tools to showcase network coverage and service benefits. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Perform additional duties or projects assigned by business management as needed.

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

• Change agility.
• Communication.
• Customer problem solving.
• Customer service.
• Engaging people.
• Multitasking.
• Sales.

• At least 18 years of age.
• Legally authorized to work in the United States.

Not required.

No.

Hourly base pay: $18.00 plus $5.00 per hour during training. Within the first 90 days, Mobile Associates receive on‑the‑job training and training pay. After training, promotion to Mobile Expert grants eligibility for an annualized incentive target of $18,000/year (actual incentives vary by performance and full‑time status). All employees are guaranteed at least $20/hour inclusive of base and incentives.

Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and holidays; paid parental and family leave; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary accident, life, disability, and long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.