Automotive Sales Receptionist

Job Description

We are looking for a friendly, professional, and organized Automotive Receptionist to join our team. The ideal candidate will be the first point of contact for customers and will play a key role in creating a positive first impression of our dealership/service center. As an Automotive Receptionist, you will be responsible for handling customer inquiries, managing appointments, and providing excellent customer service while supporting our administrative and operational team.

• Greet customers warmly and professionally as they arrive at the dealership or service center.
• Answer phone calls and respond to customer inquiries in a courteous and efficient manner.
• Schedule appointments for vehicle service and sales inquiries, coordinating with the service and sales teams.
• Assist customers with basic information about vehicle services, sales processes, and available promotions.
• Maintain an organized reception area, ensuring it is clean, welcoming, and stocked with necessary materials.
• Handle customer check-ins and check-outs for vehicle services, including processing payments and providing receipts.
• Direct customers to appropriate departments or personnel when needed.
• Assist with administrative tasks, such as data entry, filing, and managing office supplies.
• Ensure all customer concerns are addressed promptly or escalated to the relevant department.
• Manage the flow of visitors and deliveries to ensure smooth daily operations.
• Assist with basic clerical tasks, including handling mail, faxes, and emails.

• Competitive pay and benefits package.
• A supportive and collaborative work environment.
• Opportunities for growth and advancement within the company.
• Employee discounts and perks on products and services.
• Training and development programs to enhance your career.

If you have a positive attitude, excellent customer service skills, and enjoy working in a fast-paced environment, we’d love to have you on our team! Apply today to become an Automotive Receptionist at Ron Carter Ford.

• Previous experience in a receptionist or customer service role is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Professional appearance and demeanor.
• Ability to multitask and manage a busy environment.
• Proficiency in Microsoft Office Suite or similar software.
• Basic knowledge of automotive services and products is a plus but not required.
• Ability to handle customer inquiries and issues in a calm and efficient manner.
• High school diploma or equivalent; some college education is a plus.
• Valid driver’s license.