Business Development Center; BDC Representative - Sales

BDC Representative – Automotive Sales

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers, and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers.

• Receiving inbound sales phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all client concerns are addressed prior to the appointment date (cost, warranty questions, appointment duration, etc.)
• Contacting clients prior to appointment date to confirm the appointment
• Mailing marketing letters to provided leads
• Following up post‑visit to ensure customer satisfaction

• High school diploma or equivalent
• Excellent oral, written, and interpersonal communication skills
• Extensive customer sales, sales, or telemarketing background
• Computer literacy, strong organizational and follow‑up skills
• Ability to read and comprehend instructions and information
• Excellent problem‑solving skills

High school diploma or GED; or one to two years of related experience and/or training; or an equivalent combination of education and experience.

Benefits include medical, vision, and dental insurance; 401(k) retirement savings plan; vacation time; holiday pay; company‑paid continuing education and training.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.