Business Support Specialist

Golden Spread Electric Cooperative, Inc. generates electricity for the purpose of delivering cost-effective and reliable power to our 16 Member Distribution Cooperatives. As a cooperative, we are not-for-profit and provide services exclusively for our Members. Our team values integrity, respect, cooperation, and service.

We are seeking a motivated and skilled Business Support Specialist to join our team. This role is ideal for a collaborative professional with administrative or executive assistance experience. This role supports our staff, Members, and visitors by providing excellent customer service. We are searching for someone who is detail-oriented, can intuitively solve problems, and critically think.

• Greet and welcome guests at the front entry, providing a positive first impression. Assist guests with sign-in procedures and ensure a smooth process.
• Answer incoming calls, direct calls to appropriate personnel, or take and relay messages as needed.
• Anticipate the needs of employees and visitors and create and implement efficient and effective processes.
• Always display a friendly, caring attitude and treat employees, visitors, and Members with respect and dignity.
• Promptly respond and deliver on service and support requests.
• Provide backup as necessary to retrieve, sort, stamp, and deliver mail.
• Keep informed of regular, special, and other meetings, training, and scheduled visitors and aid with necessary arrangements; prepare conference rooms for meetings; supply coffee, water, catering arrangements, or any other requests.
• Maintain and stock supplies in all workrooms, conference rooms, and kitchens, and coordinate when supply purchases or delivery of supplies is needed with the Manager of Business Support Services.
• Troubleshoot office machine issues and elevate to the Manager of Business Support Services if necessary.
• Serve as a member of the Employee Event Committee.
• Provide backup assistance for other business support specialists, including coordinating time off.
• As a representative of the Business Support Services Department, champion processes, procedures, business decisions, and the use of technology through change leadership and clear communications throughout the Cooperative.
• Work with the Business Support Services Team to facilitate adherence to business guidelines, communicate changes in business practices, and share knowledge of support responsibilities, particularly technology.
• Provide support for the Records Information Management (RIM) function and management of the department's records.
• Maintain a high level of working knowledge regarding RIM retention and practices.
• Assist employees with travel arrangements and expense reports as requested.
• Other duties as assigned.

• Bachelor's degree preferred.
• Minimum 3 years’ experience supporting multiple business functions.
• An ability to thrive in an environment where priorities can shift quickly, be detail-oriented, and thrive in a fast-paced environment—the ability to think "outside the box" and promptly prioritize tasks and decisions.
• Requires an individual with a passion for assisting the organization in meeting its strategic objectives by providing stellar organizational business support.
• Solid understanding of standard office practices and procedures and time management skills to allow for efficient and effective support of the cooperative and all employees.
• Proficient in Microsoft Office 365 Suite and Adobe Acrobat Pro, working knowledge of office equipment, and familiarity with other software programs or collaboration tools.
• Excellent organizational, planning, and interpersonal relationship skills.
• Excellent verbal and written communication skills.
• Maintain strict confidentiality.

• Prolonged sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Ability to navigate various departments and locations within the company.

Traditional

Schedule:

M-F, 8am-5pm; or

Flex

Schedule:

M-TH, 7:30am-5:30pm, F, 7:30am-11:30am

• Comprehensive medical, dental, and vision coverage.
• 401k with employer match and retirement pension.
• Wellness program.
• Employee assistance resources.

…and much more!

Our culture is built on collaboration, connections, and a strong commitment to service. We take pride in supporting our Members and their rural communities. We want every employee to understand the meaningful impact of their work for our Members. We invest in our team through ongoing learning, training, and professional growth. We value work-life balance and strongly support family values.