College Services Associate

At Amarillo College, our mission is:
Transforming lives through learning, creating opportunities for student success, and nurturing prosperity for the Texas Panhandle. Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way.

This is an exciting time to work for Amarillo College! We are seeking our next College Services Associate who will be all-in on our mission and who will provide customer service to both internal and external customers, as well as completing duties associated with assisting prospective and currently active students with enrollment. Quickly and effectively solve student and internal customer needs.

Required: High School Diploma or GED.

Preferred: Some College Coursework.

Required: Experience working in a customer services environment.

Preferred: Experience working in a student-based customer services environment to include cashier, call-center and/or Distance Education.

• Provide an exemplary level of customer service to all internal and external customers, students, vendors, management, community leaders, etc. in person, by phone, email, and chat.
• Provide information to prospective, current and former students via telephone, email, mail and other media in all areas and services of the college.
• Research and respond to student inquiries regarding financial aid, account balances, holds, sponsor ships, exemptions, CE and Academic enrollments.
• Process various forms and requests for assistance from other departments.
• Conduct telephone, mail and email surveys to collect recruitment and retention information.
• Act as the first responder for calls from the ITs Helpdesk, Financial Aid and Registrar’s Office.
• Process credit card payments and research account information for students.
• Provide technical assistance and troubleshoot employee and student problems with (plug-ins, exams, streaming video, login issues, Outlook, etc.).
• Admit and register students, collect and disburse monies, process testing information, process Drop/Adds.
• Compose various reports, documents, and evaluations in a timely fashion.
• Observe and promote continual improvement of workplace safety and environmental practices.
• Perform other work-related duties as required.
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values:
  
  Integrity, Curiosity, Accountability, Relevance, and Engagement!

• Ability to ensure the confidentiality of secure documents, sensitive records, and other educational records and documentation.
• Maintain knowledge of and adhere to appropriate records retention and data collection policies and procedures.
• Proficient in the use of computer skills necessary for the role.
• Typing skills with a minimum proficiency level of 55 words per minute.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Effective interpersonal, verbal, and written communication skills to convey information accurately.
• Knowledge of word processing, spreadsheets, and databases.
• Effective verbal and written communication skills, including active listening and concise expression of ideas.
• Ability to gather specific information from multiple sources to clarify situations or make informed decisions.
• Strong attention to detail, excellent organizational skills, and the ability to work under pressure to meet strict deadlines.
• Ability to work independently as well as collaboratively as part of a team.
• Ability to display professionalism consistently in appearance, work style, and demeanor.
• Ability to work in a high-traffic area with frequent interruptions.
• Ability to adjust to fluctuating priorities, assignments, and unexpected interruptions without compromising deadlines.
• Ability to adjust to a changing work environment.
• Ability to demonstrate strong work ethic and sound judgment.
• Ability to demonstrate personal responsibility towards job performance, adherence to deadlines, and fulfillment of commitments.

Salary: Amarillo College follows a lag pay strategy, with starting offers typically between the minimum and midpoint of the pay grade, rarely reaching the maximum to support long‑term growth within each position. Pay grade 7 Amarillo College Pay Grades (salary is determined by Human Resources based on education, work experience and internal comparisons).

While performing the duties of this job, the employee is frequently required to travel between offices and…