Senior Installation Manager

Curative is building the future of health insurance with a first-of-its-kind employer-based plan designed to remove financial barriers and make care truly accessible: one monthly premium with $0 copays and $0 deductibles*. Backed by our recent $150M in Series B funding and valuation at $1.275B
, Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today’s workforce.

Our north star guides everything we do:
healthcare only works when people can actually use it
. That belief drives every decision we make: from how we design our plan, support our members, to how we collaborate as a team.

If you want to do meaningful work with a team that moves fast, experiments boldly, and cares deeply, Curative is the place to do it. We’re growing fast and looking for teammates who want to help transform health insurance for the better.

SUMMARY
The Senior Installation Manager serves as the operational lead responsible for driving end-to-end post-sale implementations for new and renewal business. This role takes direct ownership of key client management and setup platforms—including Overwrite and Mercury—while overseeing the entire installation lifecycle. The Lead Installation Manager will lead complex account setups, optimize operational processes, and serve as the primary subject matter expert (SME) across all installation workflows.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Systems & Operations Leadership (Overwrite & Mercury)

• System Lead for Overwrite & Mercury:
  Take lead ownership of group setup, structural configuration, contact assignments, and workflow tracking within Overwrite and Mercury.
• Automation / Agent Optimization :
  Drive automation efforts and improvements utilizing Curative AI agents
• Setup Verification & Data Integrity:
  Ensure all group information, broker/producer assignments, and contract details are accurately entered
• Contracting Oversight:
  Monitor Ironclad agreement workflows and ensure all legal, stop-loss, and ACH documentation are completed prior to final installation handoff.

Implementation & Account Management

• End-to-End Implementation Lead:
  Lead discovery sessions to gather complete client requirements and establish clear onboarding milestones for complex, mid-market, or high-touch accounts.
• AE & Sales Support:
  Partner closely with Account Executives (AEs) throughout implementation, ensuring alignment between AE sales agreements and back-end installation execution.
• Enrollment & Platform Proficiency:
  Drive enrollment execution across ENav and EDI integrations, working as the main technical contact for setup issues.

Cross-Functional Collaboration

• Interdepartmental Alignment:
  Coordinate directly with Legal, Member Services, Care Navigation, and Medical Management to resolve high-priority onboarding issues without disrupting member care.
• Stakeholder Relationships:
  Nurture long-term, high-trust relationships with internal teams, brokers, and external group representatives.

Process Optimization & SME Guidance

• SME & SOP Ownership:
  Act as the definitive SME for installation SOPs.
• Process Improvement:
  Identify gaps in current installation workflows, refining Help Scout macros, tracking spreadsheets, and team templates to boost efficiency.

REQUIRED EXPERIENCE/SKILLS

• 5+ years of experience in Health Plan Implementation, Group Onboarding, Account Management, or Health Plan Sales.
• Proven Lead
  
  Experience:
  
  Prior experience leading operational workflows or managing client setup systems.
• Technical Proficiency:
  Deep working knowledge of CRM/implementation platforms, enrollment platforms (ENav, EDI), Microsoft Office Suite, Google Workspace, and Help Scout.
• Benefit & Network Knowledge:
  In-depth understanding of commercial health plan benefit design, TPA…