Customer Service Representative

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

Join Avalos Heating & Air LLC as a Customer Service Representative, where you'll be at the forefront of delivering exceptional service to our valued customers in Amarillo, TX. Be part of a dynamic team that thrives on ensuring comfort and satisfaction in every interaction.

• Answer customer inquiries via phone, email with professionalism and efficiency.
• Schedule service appointments and coordinate technician availability to optimize customer satisfaction.
• Provide accurate information about services, pricing, and promotions to customers.
• Resolve customer complaints and issues promptly, ensuring a positive experience.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members to enhance service delivery and improve processes.
• Assist in follow-up communications to ensure customer satisfaction post-service.
• Stay informed about industry trends and company offerings to provide knowledgeable support.

• High school diploma or equivalent; additional education in customer service or related field preferred.
• Previous experience in customer service, preferably in the HVAC or home services industry preferred.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and the capacity to handle difficult situations with grace.
• Proficiency in using CRM software and basic computer applications.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work flexible hours.

Avalos Heating & Air LLC has been serving the Amarillo, TX community for over a decade, providing top-notch heating and cooling solutions. Our customers love our commitment to quality service and our friendly team, while our employees appreciate a supportive work culture and opportunities for growth.