Customer Transactions Specialist

Job Summary Handle all transactions necessary to complete duties including service and parts customer payments, record keeping, data entry, and filing.

Essential Functions Refer customers who have additional questions (i.e., questions about their repair order or parts ticket) to the service advisor or other appropriate individuals

Handle customer complaints with integrity, poise, and pride

Take or refer the complaining customer to the appropriate individual for further communication

Balance cash drawer daily

Pre-Hire Requirements Valid TX DL and acceptable driving record, acceptable background review, and negative drug screen

Education and Experience Required High school diploma or the equivalent

Basic math, reading and writing skills

Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form

Must be able to deal with problems involving several concrete variables in or from standardized situations

Strong mental aptitude

Strong verbal communication skills

Strong personal initiative

Ability to use a computer and 10 key calculator

Physical Requirements:

Frequent standing, walking, sitting, grasping/gripping, writing/typing, finger dexterity, working in a confined space, eye/hand/foot coordination, hearing, speaking and vison (beyond arms length).Occasionally bending/stooping/squatting, climbing stairs/ladders, pushing/pulling, reaching above shoulders and lift/carry 1-25lbs.

Working Conditions The employee will work indoors in a professional office environment.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Be ready and willing to perform additional tasks or duties as needed or requested by management.
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