Customer Service Associate

Job Description - Customer Service Associate I (260017N)

Customer Service Associate I - 260017N

Valero is looking for a Customer Service Associate I to join our team at the Valero Payment Services Center in Amarillo, TX
. The Customer Service Associate I provides support to consumers or credit card customers by performing account maintenance and assisting in the control of credit card receivables. May occasionally provide back-up support for the credit collections function during periods of high activity. Complies with all credit card regulations and collection goals.

At Valero, this role performs duties that support our commitment to advancing the future of energy through innovation, ingenuity, and unmatched execution, including:

• Processes incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date.
• Develops a working knowledge of the proprietary computer system and telephone systems.
• Maintains a working knowledge of all aspects of the credit card customer’s account by providing routine account maintenance, first line notification of bankruptcy or deceased.
• Develops and maintains a working knowledge of all proprietary software programs.
• Demonstrates Valero’s Key Values on an ongoing basis.
• Assists in controlling credit card receivables.
• Grants credit based on standard parameters, and utilizes good credit granting skills.
• Adheres to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined in one on one sessions with Supervisor, monitored call evaluation standards.
• Completes basic duties associated with the Mail Team function and other duties as assigned.

This position is hourly nonexempt status, which means you are eligible for overtime pay.

• High School diploma or GED required.
• Previous college education preferred.
• Call center experience is preferred.
• Bilingual in English and Spanish (read, write, speak) preferred.
• Able and willing to work on-site, in-person at the Valero Amarillo location, required.

Position level and salary will be commensurate with qualifications and experience.

Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.