Customer Service Representative

Location: Amarillo, TX (onsite)
Job Type: Full-Time
Compensation: $21.50+ per hour, with starting pay dependent upon experience and qualifications.
Benefits: Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more!

At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family‑owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close‑knit, supportive culture where every team member has a voice and the chance to grow.

If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us!

We are seeking a dedicated and professional Customer Service Representative to join our team and deliver exemplary support to our valued customers. In this role, you will act as the primary point of contact, managing order processing, phone inquiries, and email communications to ensure a seamless experience. You will collaborate closely with internal technical and administrative departments to provide timely, accurate solutions to product and service inquiries.

Your work directly impacts customer loyalty and operational efficiency, making you a vital asset to our collaborative team environment.

• Managing daily order processing by entering, approving, and following up on incoming orders, quotes, and returns accurately within our internal ERP system.
• Delivering exceptional customer support by handling incoming phone calls and emails with a courteous, helpful, and professional approach.
• Communicating with customers by phone or email to verify details and resolve questions related to existing orders, quotes, deliveries, pricing and product specifications.
• Resolving product inquiries by actively listening to customer needs and collaborating with internal technical teams for expert guidance.
• Accurately processing new customer account requests and ensuring all documentation is handled efficiently.
• Collaborating across departments to resolve customer issues quickly, leveraging team expertise to build long‑term customer loyalty and rapport.
• Delivering outstanding service to build strong relationships and drive customer loyalty.
• Provide regular front‑desk coverage at the assigned location, including greeting visitors, directing calls and inquiries, and supporting general office needs.
• Other duties as assigned.

Required:

• High School degree or equivalent.
• Computer knowledge and proficiency with email, chat, and video conferencing.

Preferred:

• Post‑secondary degree or coursework in business or a related field.
• Background in business administration, general office settings, or data entry roles.
• Experience working with Google Workspace and CRM or ERP systems.
• Proven track record of handling customer complaints and driving effective problem resolution.
• Experience with international orders and export requirements.

At Nelson‑Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family‑owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference. As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness.

• Comprehensive Health Benefits with your choice of benefits to match your unique needs.
• 401(k) with company match.
• Competitive Compensation: $21.50+ per hour, with starting pay dependent upon experience and qualifications.
• Paid time off at time of hire.
• Annual allowance for company branded clothing.
• Annual Wellness Stipend & other wellness programs.

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.