Travel Info Counselor I or II - Amarillo

Travel Info Counselor I Or II
- Amarillo

TxDOT's Travel Information division is looking for a Travel Information Counselor I or II for our Amarillo Travel Information Center. We have a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let's talk!

Minimum Salary: 42,521.00

Maximum Salary: 81,351.00

Pay Basis:
Yearly FLSA Status:
Nonexempt

Work Locations:
Trv-Amarillo Information Cntr 9700 E IH 40 Amarillo

Travel:
No Shift: Day

Job Shift Details: 40 hours per week Location Flexibility:
Onsite

Benefits and Perks At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:
Retirement Plans Alternative and/or Flexible Work Schedules Paid Leave and Holidays Health Premiums paid at 100% for Full-Time Employees On-the-Job Training Tuition Assistance Program Holistic Wellness Program with Leave Incentives Career Development and Advancement Opportunities Family-Friendly Policies and Programs In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites.

These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

Travel Counselor I Performs routine travel coordination and information services in a travel information center. Work involves extensive contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Travel Information Centers are open 360 days per year;

this position requires non-standard work hours, including weekends and holidays.

Travel Counselor II Performs complex (journey-level) travel coordination and information services in a travel information center. Work involves extensive contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. May train others. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Travel Information Centers are open 360 days per year;

this position requires non-standard work hours, including weekends and holidays.

Travel Counselor I

- Education:

High School Grad or Equivalent in general high school studies. College education and/or relevant technical training may be substituted for experience on a year per year basis Substitutions for

Minimum Qualifications .

Experience:

1 year customer service, event coordination, travel consulting, tourism work, or related experience (Experience can be satisfied by full time or prorated part time equivalent)

Travel Info Counselor II

- Education:

High School Grad or Equivalent in general high school studies. College education and/or relevant technical training may be substituted for experience on a year-per-year basis Substitutions for

Minimum Qualifications .

Experience:

3 years customer service, event coordination, travel consulting, tourism work, or related experience (Experience can be satisfied by full time or prorated part time equivalent)

Licenses and

Certifications:

Valid driver's license. This position requires driving a state vehicle. Must successfully complete all phases and evaluations of the departmental Travel Counselor training program and be designated a Texas Certified Professional Travel Counselor within two (2) years of hire or becoming a Travel Counselor II.

Competencies:

Travel Counselor I Some knowledge of Office practices and administrative procedures Travel and tourism information services Texas geography, history and cultures Texas attractions, travel and tourism Some skill in Accurately assessing potential emergency situations Preparing and maintaining confidential and sensitive records, files and reports Using computers and applicable programs, applications and systems Conducting inventory activities Maintaining a safe working environment Ability to Safely address emergency situations Communicate effectively Read and interpret maps Stand for long periods of time Prepare reports

Travel Counselor II Considerable knowledge of Office practices and administrative procedures Statistical compilation practices and techniques Travel and tourism information services Texas geography, history and cultures Texas attractions, travel and tourism Inventory/stock control procedures Proficient skill in Accurately assessing potential emergency situations Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved Maintaining effective working relationships with others Dealing courteously and effectively with the public Coordinating and scheduling activities/resources…