Customer Service Business Specialist

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

$28,000 - $31,200

• Must have graduated high school, received a G.E.D. or equivalent
• Strong knowledge of customer interface and interaction
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

• Keep customer satisfaction levels high by providing accurate information
• Explain rental responsibilities, if necessary
• Ensure the newest service and product knowledge
• Create records of customer interactions and follow up to ensure all questions have been answered
  
  Communicate frequent customer suggestions to the team to troubleshoot
• Keep track of customer accounts and make updates with new account information as necessary
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries