Service Advisor

Service Advisor

Monday
- Friday 8-5 Some Saturdays as needed and on call once a month

?20-22/hr based on experience

• Generate leads through cold calling, canvassing, and effective use of assigned territory and professional networks
• Develop new client accounts through outreach efforts, follow‑up on prior proposals, and re‑engagement of former prospects
• Negotiate pricing in accordance with company guidelines and assist with the collection of past‑due accounts to ensure timely client payments
• Monitor market activity and competitors’ pricing and offerings; report findings to management and recommend product and pricing adjustments to maintain competitiveness
• Initiate and process repair service requests and advise customers on routine maintenance needs
• Diagnose mechanical issues through customer consultation and visual inspections
• Communicate inspection results, recommend corrective actions, and prepare work orders for required repairs
• Prepare repair orders detailing labor, time, and cost estimates; document issues clearly for technical staff
• Handle customer concerns and complaints professionally and effectively
• Identify causes of operating issues and determine appropriate corrective actions; collaborate with customers to identify specialized product and service needs
• Recommend add‑on products and services and keep customers informed throughout the service process
• Perform additional duties as assigned and comply with all company safety policies, reporting incidents promptly