GTC Investor Services Specialist

Overview

The GTC Investor Services Specialist is responsible for answering a large volume of incoming calls and handling account maintenance requests.

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g., data processing, clerical/administrative, equipment operation, etc., plus 7 to 11 months related experience and/or training, or equivalent combination of education and experience.

Ability to read and understand simple instructions, short correspondence, notes, letters and memos; ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

Not indicated.

Not indicated.

Basic: 10-Key, Accounting, Alphanumeric Data Entry, Programming Languages, Spreadsheet

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

The noise level in the work environment is usually moderate. The following physical activities are representative of those that must be met by an employee to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to enable individuals with disabilities to perform the essential functions and expectations. High diversity, low physical.

Work activities may involve performing a variety of tasks from a given work area or moving about physically. While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision.

• Must be proficient in Microsoft Office applications, Word processing, Spreadsheets, Internet, email and Database software
• Must have strong organizational, interpersonal communication and customer relations skills
• Must be able to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Must be able to interact professionally with all employees and external customers
• Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or government regulations
• Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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