Branch Lending & Operations Manager

Amarillo-I40&Grand Branch

3375 E I 40

Amarillo, TX 79104, USA

The Branch Lending and Operations Manager I is responsible for observing and assisting with overall operations at branch locations to ensure policy and procedures are being followed and report recommendations to administrative officers. Generally, branch size is less than $30 mm in deposits. The Branch Lending and Operations Manager I is responsible for processing loan data and credit information, analyzing, evaluating credit‑worthiness, and setting payment terms.

• Responsible for observing and assisting with overall operations at branch locations.
• Ensure customer satisfaction with bank products and services.
• Observe and assist all branch employees with daily activities to ensure compliance with Federal and Bank regulations, policies and procedures.
• Call on potential customers and introduce the Bank's products and services.
• Visit with existing customers to obtain potential business referrals.
• Work with customers to determine mutually acceptable and beneficial lending arrangements.
• Resolve customers’ complaints and/or problems.
• Develop new product recommendations to generate additional business.
• Develop and maintain business relationships with customers.
• Communicate with existing customers regarding their deposits to determine if they have additional needs.
• Originate consumer loans:
  Interviews, receive loan applicants, gather information and process preliminary documents on loan requests.
• Work with the Regional Team in resolving personnel issues such as interviewing, assisting with hiring branch staff and helping to determine staffing needs.
• Originate and manage consumer and light commercial portfolios.
• Ensure lending operations are conducted in accordance with established policies and procedures and are legally compliant.
• Evaluate and verify loan applications and credit criteria, including computes debt ratios, verifies employment and income. Approve loans within limits of authority and notify applicants of loan decisions. Request additional information if required.
• Approve loans within limits of authority and notify applicants of loan decisions and request additional information if required.
• May be required to work an alternative location within the region or market.
• The ability to work in a constant state of alertness and in a safe manner.
• Completes required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 5 years related experience and/or training, and 12 to 18 months related management experience, or equivalent combination of education and experience.

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals;

ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.